Aviation has always been more than a system of movement—it is a discipline of precision, trust, and care. Every checklist, every communication, every procedure is part of a larger promise: that each flight will not only depart and arrive safely, but will embody excellence in every detail. Within this intricate web of responsibility, quality stands as the silent guardian of reliability—ensuring that what is done is done well, and that what is repeated is repeated with awareness.

This book, Quality Management System in Aviation: Principles, Practice, and Continuous Improvement, was written with the conviction that quality is not merely a standard to comply with, but a consciousness to live by. As authors, we share a common belief that quality—when rightly understood—is not confined to documentation or certification. It is the reflection of how an organization thinks, learns, and cares.

Throughout the units, readers will find the evolution of quality from philosophy to practice, from systems to culture, and finally, from compliance to conscience. The book explores how the principles of ISO 9001:2015, continuous improvement, and risk-based thinking can be integrated within the unique context of aviation—across air navigation services, airport operations, maintenance, and training environments. It bridges theory with reality, presenting case studies, lessons learned, and reflections that illuminate how excellence is achieved not through perfection, but through persistence.

Authors :  Dwi Lestary, S.S.T., M.A., MS.ASM. & Rini Sadiatmi, S.IP., M.Si.

Book Page : 111

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