The hospitality industry is a dynamic and rapidly growing global sector, acting as a significant catalyst for economic growth and cross cultural exchange. Within this vast landscape, the Rooms Division stands as the central nervous system of any hotel, directly influencing guest satisfaction, operational efficiency, and overall profitability. The quality of service in this division, from the first point of contact during reservation to the final farewell at check out, defines the guest experience. As the world becomes more interconnected, English has unequivocally emerged as the primary language of international travel and tourism, making proficiency in it an indispensable asset for any hospitality professional.
This textbook, English for Room Division Operation, is designed to address the specific linguistic needs of students and professionals aiming to build a successful career in hotel operations. It moves beyond general English education to provide a focused, practical, and context rich learning experience. The content is meticulously crafted to cover the essential terminology, standard operating procedures, and communication strategies required in the daily functions of the Front Office and Housekeeping departments. We believe that mastering the language within the professional context of the Rooms Division is not just about learning vocabulary; it is about developing the confidence to interact effectively, solve problems creatively, and deliver exceptional service to a diverse, international clientele.
Author : I Komang Ardana, S.S., M.Hum. | I Gde Agus Jaya Sadguna, SST.Par., M.Par. | Putu Agus Murtono, S.Pd., M.Par. | I Putu Sagita Jaya Utama, S.S.T.Par., M.Par. | Ida Bagus Manuaba, M.Pd. | I Made Ojes Mahardika, S.S., M.Pd.
Halaman Buku : 270
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